CRMC » Public Relations

Public Relations

The Care Regional Medical Center (CRMC) Public Relations Department is responsible for internal and external communications, the Web site, advertising, events, brochures, and displays.

PULICATIONS
The Public Relations Department publishes reports for the community:
* Quality Report Card, a monthly publication tat compares the CRMC data or experience with national or state benchmarks or measures considered to be best practice;

Contact the Public Relations Department at (361)758-8585 ext. 670 for further information.

CONTACT INFORMATION FOR MEDIA
The Public Relations Department is available to respond to inquiries from the media. Regular office hours are Monday through Friday, from 8:00 a.m. to 5:00 p.m. Please feel free to contact us via e-mail at info@crmctx.com or by phone at (361) 758-8585 ext. 670.

In the case of a disaster or crisis, the Web site home page will be updated as frequently as possible. To contact the Public Relations Department during a crisis, please call the main CRMC number at (361) 758-8585 and further instructions will be provide at that time.

CONTACT PUBLIC RELATIONS FOR A SPEAKER OR INFORMAION
With access to a comprehensive team consisting of physicians, nurses, clinical health care professionals, and other administrative staff, we can assist you in contacting the best source to speak about a wide variety of medical and other topics. We also provide patient condition updates, facilitate interviews with patients, arrange interviews with administrators an staff, and gather other types of information. Please note that a CRMC Public Relations staff member must escort all reporters and photographers at all of our facilities. Please contact us to arrange all interviews, video and photographic shoots.

REPORTING PATIENT CONDITIONS
Media should call (361) 758-8585 ext. 670 for information on conditions of patients being treated at Care Regional Medical Center (CRMC) during normal business hours, and the Public Relations staff will try to provide information as quickly as possible. After hours, contact the main CRMC telephone number at (361) 758-8585 and the night or weekend nursing administration staff will assist with request.

Patient conditions are reported as:
* Undetermined – Patient is awaiting a physician assessment.
* Good – Vital signs are stable and within normal limits. Patient is conscious and comfortable.
* Fair – Vital signs are stable within normal limits. Patient is conscious, but may be uncomfortable.
*Serious – Vital signs may be unstable and not within normal limits. Patient is acutely ill.
*Critical – Vital signs are unstable and not within normal limits. Patient may be unconscious.
*Treated and released – Received treatment, but not admitted.
*Treated and transferred – Received treatment; transferred to another facility.

CONFIDETIALITY
Patient privacy is taken seriously at CRMC and will be respected at all times. As of April 14, 2003, hospitals are not allowed to share any information about patients unless callers ask about a particular patient by name. New federal regulations from the Health Insurance Portability ad Accountability Act (HIPAA) state specifically that hospitals can release patient condition information about a patient if the caller has the patient’s name and; even then, we can only release the condition of patients and their general location in the hospital.

A patient, the patient’s family, law enforcement agencies or hospital staff, may request the hospital staff not to release any information. In this case, no information will be released. The staff may not be able to confirm in a patient is being treated.

PRESS RELEASES

Press releases are e-mailed to all news media, including radio, papers and television stations. Contact Public Relations Department at (361) 758-8585 ext. 670 if you would like to receive press releases via e-mail. Press releases are posted on CRMC Web site once they are sent to medial.

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