CRMC » Billing & Insurance

Billing & Insurance

Healthcare expenses are often unexpected or may seem overwhelming as a medical condition is discovered. The Business Services Department is committed to assisting patients with payment options that will meet family budget needs. Contact our Business Services Department at 361-758-8585. Below is a list of frequently asked questions.

Why did I receive multiple statements for my hospital visit?

You will receive one bill from the hospital for services received. You will receive a separate bill from any physician specialists you might see, such as radiologists, emergency room physicians, anesthesiologists, surgeons, etc. These specialists are legally required to submit separate bills for their services.

What insurance plans does Care Regional Medical Center accept?

Care Regional Medical Center has contracts with many companies; Aetna, Blue Cross Blue Shield, CIGNA, United Health Care, Unicare, and Humana to just name a few. For information about coverage on a specific treatment, please contact your insurance provider.

What is the hospital’s payment policy?

All balances are due and payable in full at the time of discharge. You may request a credit extension after the discharge date. The hospital does offer a discount for uninsured patients and financial assistance to qualifying patients. Please contact our Business Services Representative to discuss payment arrangements. Elective/cosmetic services must be paid-in-full prior to service.

How do I file a claim with my insurance company?

The hospital will assist you in collecting your insurance benefits. We expect final payment from your insurance company within 60 days of discharge. If your insurance company has not paid as expected, you should contact them directly. Care Regional Medical Center is acting solely as a billing agent and we cannot guarantee insurance benefits. You are responsible for the timely payment of the hospital bill even if you have third party benefits.

Will I be able to receive care even if I don’t have insurance?
Care Regional Medical Center is committed to providing access to quality health service for the community including the uninsured and the under-insured.

You can contact the Billing Department directly at (361) 758-0588

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